Terms of Service

Last Updated: May 3, 2026

Acceptance of Terms

Welcome to DocStreamAI, a product of AI Buddies, a Utah Limited Liability Company (L.L.C.), doing business as "DocStreamAI" ("Company," "we," "us," or "our"). These Terms of Service (the "Terms") constitute a legally binding agreement between you ("you" or "User") and the Company.

By accessing, browsing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of an organization, business, or other legal entity (such as your employer), you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "User" refer to both you individually and that entity.

1. Definitions

1.1 "Account" means the registered user account you create to access and use the Service.
1.2 "Content" means any text, data, information, documents, software, code, graphics, photographs, images, videos, audio, or other materials made available through the Service.
1.3 "Service" means DocStreamAI, the software-as-a-service platform operated by AI Buddies, including all features, tools, functionality, dashboards, integrations, APIs, and Content provided through the Company's website at docstreamai.com, any subdomains (including but not limited to app.docstreamai.com), as well as any related applications, services, or interfaces.
1.4 "Subscription Plan" means the pricing tier and associated feature set selected for your Account, which may include plans such as Free, Starter, Growth, Pro, Business, or Enterprise, as described on the Service.
1.5 "User Content" means any Content that you or authorized users upload, submit, transmit, store, process, or otherwise make available through the Service, including documents, emails, attachments, receipts, invoices, and extracted data.
1.6 "Intellectual Property Rights" means all intellectual property and proprietary rights of any kind, whether registered or unregistered, including patent rights, copyrights, trademarks, service marks, trade names, trade secrets, moral rights, database rights, and any other rights recognized under the laws of any jurisdiction worldwide.
1.7 "Company" means AI Buddies, LLC, a Utah Limited Liability Company, doing business as "DocStreamAI."
1.8 "Organization" means the organizational entity within the Service under which one or more user Accounts are grouped. When you create an Account, an Organization is automatically created and associated with your Account. Organizations serve as the primary unit of data ownership, billing, and access control within the Service.
1.9 "Organization Owner" means the user who created the Organization or who has been designated as the owner of the Organization within the Service. "Organization Admin" means a user who has been granted administrative privileges within an Organization by the Organization Owner. Organization Owners and Organization Admins have the ability to manage Organization membership, control access to Organization Data, and administer the Organization's Workspace.
1.10 "Organization Data" means all documents, extracted data, processing results, activity logs, metadata, and other Content generated, uploaded, or created within an Organization's Workspace through use of the Service. Organization Data is controlled by the Organization, not by individual users.
1.11 "Workspace" means the shared environment within the Service associated with an Organization, through which Organization members access, upload, process, and manage Organization Data.

2. Eligibility

2.1 Age Requirement. You must be at least 18 years old to access or use the Service. By using the Service, you represent and warrant that you are at least 18 years of age.

2.2 Legal Capacity. You represent and warrant that you have the legal capacity to enter into a binding agreement with the Company. If you do not have such capacity, you may not access or use the Service.

2.3 Compliance with Laws. You agree to use the Service in compliance with all applicable local, state, national, and international laws, rules, and regulations.

2.4 Prohibited Jurisdictions. The Service is not available to users located in, or ordinarily resident in, countries or regions subject to U.S. export controls, trade restrictions, or economic sanctions, including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea region of Ukraine.

3. Account Registration and Security

3.1 Account Creation. To access certain features of the Service, you must create an Account. You may create an Account in one of the following ways:

Third-Party Authentication. You may register using a supported third-party authentication provider, such as Google. When you sign up using a third-party provider, you authorize us to access certain information from that provider, which may include your full name, email address, profile information, and other data as described at the time of authorization.
Manual Registration. You may register by providing the following information directly to the Service: full name, email address, phone number, and password.
Onboarding Information. As part of account setup and service configuration, we may collect additional information such as organization name, company size, how you heard about the Service, country, currency, and other related onboarding details.

3.2 Accurate Information. You agree to provide accurate, current, and complete information during Account registration and to keep your Account information accurate and up to date at all times.

3.3 Account Security. You are responsible for:

Maintaining the confidentiality of your Account credentials
All activities that occur under your Account, whether or not authorized by you
Notifying us immediately of any unauthorized access to or use of your Account

We are not responsible for, and disclaim all liability for, any loss or damage arising from your failure to safeguard your Account credentials or comply with this section.

3.4 One Account Per User. You may not create more than one Account for personal use, and you may not share, transfer, or allow others to access your Account without our prior written consent.

3.5 Account Suspension or Termination. We reserve the right to suspend or terminate your Account, without notice, if any information you provide is inaccurate, false, misleading, or incomplete, or if you otherwise violate these Terms.

4. Subscription Plans and Billing

4.1 Subscription Plans. DocStreamAI is offered under multiple subscription plans with varying features, usage limits, and pricing. Available plans may include Starter, Growth, Pro, Business, and Enterprise, as well as any other plans we may introduce from time to time. Each Subscription Plan includes a defined set of features, usage limits, and billing terms, which are described on our pricing page. Current plan details and pricing are available at docstreamai.com and are incorporated into these Terms by reference. Where an Account is associated with an accounting firm that manages multiple client Organizations, the firm's Subscription Plan governs firm-scoped features and aggregated usage limits across all Organizations the firm manages; each managed Organization remains responsible for its own Subscription Plan, where applicable.

4.2 Free Trials and Promotional Offers. We may offer free trial periods and other promotional offers for certain Subscription Plans. Trial periods and promotional terms, including duration and eligibility, are determined by us and may change from time to time. Some free trials may require you to provide a valid payment method, while others may allow access without a payment method. If a payment method is not provided, your access to the Service will automatically end when the applicable trial period expires. If a payment method is provided, your Account may automatically convert to a paid subscription at the end of the trial period unless you cancel prior to the trial's expiration. We may also offer introductory or promotional discounts, such as a reduced subscription price for an initial billing period. Any such discounts apply only for the specified promotional period and will automatically expire thereafter, at which point standard pricing will apply unless otherwise stated.

4.3 Billing and Payment.

Billing Cycle. Paid subscriptions are billed in advance on a monthly or annual basis, depending on the billing option you select.
Automatic Renewal. Subscriptions automatically renew at the end of each billing cycle unless you cancel prior to the renewal date.
Payment Method. You must provide a valid payment method, such as a credit card or other accepted payment method, to activate and maintain a paid subscription.
Authorization. By providing a payment method, you authorize us to charge all applicable subscription fees, usage-based fees, overage charges, and applicable taxes to that payment method.

4.4 Usage Limits and Overage Charges. Each Subscription Plan may include usage limits (such as documents processed, emails scanned, inbox connections, or other usage metrics). If you exceed the usage limits of your plan, additional usage may be billed at an overage rate, as described on the pricing page. Overage charges are billed automatically and do not require a plan upgrade.

4.5 Price Changes. We reserve the right to modify pricing, plan features, or usage limits at any time. Any changes to pricing will take effect at the start of your next billing cycle following at least thirty (30) days' notice. If you do not agree to a pricing change, you may cancel your subscription before the change becomes effective.

4.6 Taxes. All fees are exclusive of taxes. You are responsible for all applicable taxes, duties, or levies imposed by any governmental authority, including sales tax, VAT, GST, or similar taxes. We may collect such taxes where required by law.

4.7 Refunds and Cancellations. All fees are non-refundable except as required by applicable law or as expressly stated in these Terms. If you cancel your subscription, you will retain access to the Service until the end of your current billing period. No refunds or credits will be provided for any unused portion of a subscription term.

4.8 Late or Failed Payments. If we are unable to collect payment from your payment method, we may suspend or terminate your access to the Service. You remain responsible for all outstanding amounts, including any reasonable costs incurred in connection with collection efforts.

4.9 Downgrades. If you downgrade to a lower-tier Subscription Plan, certain features, usage allowances, or data retention periods may no longer be available. Your User Content may be subject to reduced limits. We are not responsible for any loss of data, content, or functionality resulting from a downgrade. If your Subscription Plan is downgraded to a plan that does not include continued access to certain features or storage, we will retain your User Content for up to six (6) months after the downgrade, after which such User Content may be permanently deleted in accordance with our data retention policies.

5. License and Restrictions

5.1 License Grant. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purposes or personal use, as applicable to your selected Subscription Plan.

5.2 License Restrictions. You may not, directly or indirectly:

Copy, modify, adapt, translate, or create derivative works of the Service
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, or structure of the Service
Rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make the Service available to any third party
Remove, alter, or obscure any proprietary notices, trademarks, copyrights, or other intellectual property notices displayed on or within the Service
Use the Service to develop, train, or provide a competing product or service
Use the Service in violation of any applicable law, regulation, or legal obligation
Use the Service to transmit spam, phishing content, malware, viruses, or other harmful or disruptive code
Attempt to gain unauthorized access to the Service, user Accounts, systems, networks, or related infrastructure

5.3 Future APIs and Programmatic Access. We may, in the future, offer programmatic access, APIs, webhooks, or other developer interfaces. Any such access, if provided, may be subject to additional terms, documentation, usage limits, rate limits, authentication requirements, and fees. You may not use any such interfaces unless you agree to and comply with any applicable additional terms.

5.4 Third-Party Services and Integrations. The Service may integrate with or rely on third-party services, including but not limited to authentication providers, payment processors, email providers, cloud infrastructure, and accounting platforms. Your use of third-party services is governed solely by their respective terms of service and privacy policies, and we are not responsible for the acts or omissions of such third parties.

6. Organizations and Workspaces

6.1 Organization Accounts. Every user Account in the Service is associated with an Organization. When you create an Account, an Organization is automatically created for you, and you are designated as the Organization Owner. The following roles govern Organization membership and access:

Organization Owner. The Organization Owner may invite users, remove members, and change the role of any user within the Organization.
Organization Admin. Organization Admins may invite users, revoke pending invitations, and change the roles of non-Admin users. Organization Admins may not remove members from the Organization.
All Other Users. Users who are not designated as an Owner or Admin have read-only access to the Organization's Workspace and may not manage membership, invitations, or roles.

6.2 Organization-Controlled Data. Documents, extracted data, processing results, activity logs, and other content generated or uploaded within an Organization's Workspace constitute Organization Data and are controlled by the Organization, not by individual users. The Organization Owner has the sole authority to delete Organization Data. By uploading or generating content within an Organization's Workspace, you acknowledge and agree that such content becomes Organization Data subject to the Organization's control. Granting the Accountant role to another user, including a user from an external accounting firm, does not transfer ownership of Organization Data; the Organization retains ownership and control, and revoking that role does not affect the Organization's subscription, data, or access rights.

6.3 User Departure and Removal. If you voluntarily leave an Organization or are removed by the Organization Owner:

Your access to the Organization's Workspace and all Organization Data ceases immediately upon departure or removal
Organization Data associated with your activity within the Workspace — including documents you uploaded, extractions you initiated, processing history, and related metadata — remains with the Organization and continues to be accessible to the Organization
You have no right to access, export, copy, or request deletion of Organization Data after your departure or removal
Your personal Account data (such as your profile information, credentials, and personal account settings) is not affected by your departure or removal from an Organization and remains subject to the standard account management and deletion provisions of these Terms
Departure or removal from an Organization does not automatically delete your Account

6.4 Organization Admin Responsibilities. Organization Owners and Organization Admins are responsible for managing Organization membership in accordance with the role permissions described in Section 6.1. Only the Organization Owner may remove members from the Organization. Removal of a user is irreversible with respect to that user's access to Organization Data. Only the Organization Owner may delete Organization Data. Organization Owners and Admins are responsible for ensuring that users within their Organization are informed of the consequences of joining and departing the Organization, including the data ownership and access provisions set forth in this Section 6.

6.5 Data Retention for Organizations.

Active Subscriptions. Organization Data is retained for the duration of the Organization's active subscription.
Inactive Subscriptions. If an Organization's subscription becomes inactive — whether due to cancellation, non-payment, expiration, or downgrade to a plan that does not include continued data storage — Organization Data will be retained for six (6) months after the subscription becomes inactive. After this six (6) month retention period, Organization Data may be permanently deleted without further notice.
Organization Account Deletion. If an Organization account is permanently deleted, Organization Data will be retained for up to thirty (30) days after deletion to allow for recovery, after which it may be permanently deleted.

6.6 No Data Export Upon Departure. Users who voluntarily leave or are removed from an Organization are not entitled to export or receive copies of Organization Data after departure. If you anticipate needing access to any data within an Organization's Workspace, you are responsible for exporting such data prior to your departure. DocStreamAI is not responsible for any loss of access to Organization Data resulting from a user's departure or removal from an Organization.

7. User Content

7.1 User Content Ownership. You retain all ownership and intellectual property rights in and to your User Content. Except for the limited rights expressly granted in these Terms, we do not claim ownership of any User Content you upload, submit, or make available through the Service. Notwithstanding the foregoing, User Content uploaded to or generated within an Organization's Workspace is subject to the Organization's control as described in Section 6 (Organizations and Workspaces). Your retention of intellectual property rights in such content does not override the Organization's right to access, manage, retain, and delete Organization Data as described in Section 6.

7.2 License to User Content. By uploading, submitting, transmitting, or otherwise making User Content available through the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to access, use, host, store, reproduce, process, modify, analyze, extract data from, and display your User Content solely for the following purposes:

Providing, operating, maintaining, and improving the Service
Performing document processing, classification, extraction, and related automation requested by you
Enabling integrations and workflows you authorize
Complying with applicable laws, regulations, legal processes, or enforceable governmental requests

We will not use your User Content for marketing or promotional purposes without your explicit consent.

This license continues for as long as your User Content remains stored in the Service and terminates when you delete such User Content, except that:

Deletion may not be immediate due to technical, operational, or backup limitations. Following deletion, User Content is retained for thirty (30) days to support recovery, system integrity, and backup processes, after which it is permanently deleted in the normal course of operations.
We may retain User Content beyond this period only where required to comply with applicable law, legal obligations, or to resolve disputes.
Organization Data is subject to the retention and access provisions set forth in Section 6 (Organizations and Workspaces) and is not deleted upon an individual user's departure or removal from an Organization.

For clarity, this section applies to User Content. System-generated metadata and logs are governed by our Privacy Policy.

7.3 User Content Restrictions. You agree not to upload, submit, transmit, or make available any User Content that:

Infringes, misappropriates, or violates the Intellectual Property Rights or other rights of any third party
Contains malware, viruses, worms, spyware, or other harmful or disruptive code
Violates any applicable law, regulation, or legal obligation
Is unlawful, defamatory, obscene, pornographic, abusive, threatening, or harassing
Promotes illegal activity, violence, or discrimination
Impersonates any person or entity or misrepresents your affiliation
Contains personal, confidential, or sensitive information of others without proper authorization

You represent and warrant that you have all necessary rights, permissions, and lawful basis to provide or make available any User Content to the Service, including any content obtained from third-party sources such as email accounts, integrations, or external systems.

Where the Service accesses or processes User Content on your behalf (including through connected email accounts or integrations), you are solely responsible for ensuring that such access and processing complies with applicable laws, regulations, and contractual obligations, including obtaining any required consents from third parties.

7.4 Content Review and Enforcement. We are not obligated to monitor User Content. However, we reserve the right, at our sole discretion, to:

Review, restrict access to, remove, or disable User Content that violates these Terms
Suspend or terminate Accounts associated with violations of these Terms
Cooperate with law enforcement or governmental authorities as required by law

7.5 Backup Responsibility. You are solely responsible for maintaining backups of your User Content. While we implement reasonable technical safeguards, we do not guarantee that User Content will not be lost, corrupted, or deleted, and we are not responsible for any loss or damage to User Content. You are responsible for exporting and retaining any User Content you require for your records, including financial documents. We are not responsible for any loss or damage to User Content, including content obtained from third-party sources such as email accounts or integrations.

8. Intellectual Property

8.1 Service Ownership. The Service, including DocStreamAI and all underlying software, code, architecture, workflows, algorithms, models, features, functionality, user interfaces, designs, text, graphics, logos, icons, and all content and materials provided by the Company other than User Content (collectively, the "Service Materials"), are owned by the Company or its licensors and are protected by United States and international laws governing copyrights, trademarks, patents, trade secrets, and other intellectual property rights. Except for the limited license expressly granted to you under these Terms, no rights, title, or interest in or to the Service or Service Materials are granted to you.

8.2 Trademarks. DocStreamAI, AI Buddies, and all related names, logos, product names, service names, designs, and slogans are trademarks, service marks, or trade dress of the Company or its licensors. You may not use, copy, display, or reproduce any such marks without our prior written consent, except as permitted by applicable law.

8.3 Feedback. If you submit or otherwise provide any suggestions, ideas, feedback, or recommendations regarding the Service ("Feedback"), you acknowledge and agree that such Feedback is provided voluntarily and without expectation of compensation. You grant the Company a perpetual, irrevocable, worldwide, non-exclusive, sublicensable, transferable, royalty-free license to use, modify, reproduce, distribute, and incorporate the Feedback into the Service or other products or services, without restriction or obligation to you.

9. Acceptable Use Policy

9.1 Prohibited Activities. You agree not to use the Service to engage in, facilitate, or promote any of the following activities:

Illegal or Unlawful Activities

Violate any applicable local, state, national, or international law or regulation
Promote, facilitate, or engage in illegal activities, including fraud, money laundering, or other unlawful conduct

Abuse, Harassment, and Harmful Conduct

Harass, threaten, intimidate, abuse, or harm others
Engage in hate speech, discrimination, bullying, or harassment based on protected characteristics

Spam and Unsolicited Communications

Send spam, phishing communications, or other unsolicited or deceptive messages
Use the Service for bulk email distribution or marketing without proper authorization or recipient consent

Security and System Integrity Violations

Attempt to gain unauthorized access to the Service, Accounts, or related systems
Interfere with, disrupt, or degrade the operation of the Service or its infrastructure
Use automated tools (including bots, scrapers, or crawlers) without our prior authorization
Probe, scan, or test the vulnerability of the Service or circumvent security or authentication measures

Intellectual Property Violations

Upload, distribute, or make available Content that infringes or violates the Intellectual Property Rights of others
Distribute pirated software, unlawfully obtained materials, or illegal content

Malicious or Harmful Code

Upload or transmit viruses, worms, malware, ransomware, spyware, or other malicious or destructive code

Misrepresentation and Impersonation

Impersonate any person, business, or entity
Misrepresent your identity, affiliation, or authority

Resource Abuse

Excessively use system resources in a manner that interferes with or degrades the Service for others
Use the Service in a way that overloads, circumvents, or attempts to bypass usage limits or technical safeguards

9.2 Enforcement. If we determine, in our sole discretion, that you have violated this Acceptable Use Policy or these Terms, we may take one or more of the following actions, without prior notice:

Issue a warning
Suspend or restrict access to the Service
Terminate your Account
Remove or disable access to violating Content
Report unlawful activity to appropriate law enforcement or regulatory authorities

10. Termination and Suspension

10.1 Termination by You. You may terminate your Account at any time by canceling your subscription through your Account settings, or by contacting us at support@docstreamai.com. Unless otherwise required by law, termination will take effect at the end of your then-current billing period. You will continue to have access to the Service until that time. No refunds or credits will be issued for any unused portion of a subscription.

10.2 Termination or Suspension by Us. We may suspend, restrict, or terminate your Account, with or without notice, if we reasonably determine that:

You have violated these Terms or any applicable policies
You have failed to pay applicable fees when due
Your use of the Service poses a security risk, legal risk, or operational risk
We are required to do so by law, regulation, or legal process
We discontinue or materially change the Service

If we discontinue the Service entirely, we will provide reasonable advance notice where practicable.

10.3 Effect of Termination. Upon termination or suspension of your Account:

Your right and license to access and use the Service will immediately cease
We may disable or delete your Account and associated User Content in accordance with our data retention practices
You must immediately stop all use of the Service
Organization Data associated with your activity within an Organization's Workspace will not be deleted as a result of your individual Account termination and will remain accessible to the Organization in accordance with Section 6 (Organizations and Workspaces)
If you are the sole Organization Owner and your Account is terminated, the Organization and its associated Organization Data will be handled in accordance with Section 6.5 (Data Retention for Organizations)
If your Account is associated with an accounting firm that manages other Organizations, terminating your Account will end the firm's management relationships with those Organizations; each managed Organization will retain its own subscription, Organization Data, and access rights, and will be released to independent management

Termination does not relieve you of any payment obligations accrued prior to termination.

10.4 Survival. The following sections will survive termination or expiration of these Terms: Section 6 (Organizations and Workspaces), Section 7.2 (License to User Content), Section 8 (Intellectual Property), Section 9 (Acceptable Use Policy), Section 11 (Disclaimer of Warranties), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 14 (Dispute Resolution), Section 16 (Privacy & Data Protection), and Section 18 (General Provisions).

11. Disclaimer of Warranties

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise.

To the fullest extent permitted by applicable law, the Company disclaims all warranties, including but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement
Any warranties that the Service will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components
Any warranties regarding the accuracy, reliability, completeness, or usefulness of any content, data, output, or results generated through the Service

Without limiting the foregoing, the Company does not warrant or guarantee:

Any specific level of uptime, availability, or performance, unless expressly set forth in a separate written service level agreement
That User Content will be secure, backed up, preserved, or recoverable
That the Service will be compatible with, uninterrupted by, or continuously available through third-party services or integrations

Your use of the Service is at your sole risk. You acknowledge that the Service may be subject to limitations, delays, and other problems inherent in the use of internet-based and third-party services.

12. Limitation of Liability

12.1 Liability Cap. To the fullest extent permitted by applicable law, the total aggregate liability of the Company to you for any and all claims, damages, losses, or causes of action arising out of or relating to these Terms or the Service — whether in contract, tort (including negligence), strict liability, or otherwise — shall not exceed the greater of:

(a) the total amount paid by you to the Company for the Service during the twelve (12) months immediately preceding the event giving rise to the claim; or
(b) one hundred U.S. dollars (US $100).

12.2 Exclusion of Damages. To the fullest extent permitted by applicable law, in no event shall the Company be liable for any:

Indirect, incidental, special, consequential, exemplary, or punitive damages
Loss of profits, revenue, data, business opportunities, or expected savings
Loss of goodwill, reputation, or business interruption
Cost of substitute products or services

— even if the Company has been advised of the possibility of such damages or if a remedy fails of its essential purpose.

12.3 Basis of the Bargain. You acknowledge and agree that the limitations of liability set forth in this Section 12 are an essential basis of the bargain between you and the Company and reflect an allocation of risk. You further agree that the Company would not be able to provide the Service on an economically reasonable basis without these limitations.

12.4 Jurisdictional Limitations. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, the Company's liability shall be limited to the maximum extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, contractors, agents, and representatives (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

(a) Your access to or use of the Service;
(b) Your violation of these Terms or any applicable policy;
(c) Your violation of any rights of another party, including any Intellectual Property Rights, privacy rights, or contractual rights;
(d) Your User Content, including any claim that your User Content caused harm or violated applicable law;
(e) Your violation of any applicable law, regulation, or legal obligation;
(f) Your use of the Service in connection with any third-party data, including content obtained through email accounts, integrations, or external systems, without proper authorization.

The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In such case, you agree to cooperate fully with the Company in asserting any available defenses and in the resolution of the matter. You may not settle any such claim without the Company's prior written consent if the settlement imposes any obligation or liability on the Company.

14. Dispute Resolution

14.1 Informal Resolution. Before initiating any formal dispute resolution, you agree to first contact us at support@docstreamai.com and attempt to resolve the dispute informally. We will attempt to resolve the dispute by contacting you via the email address associated with your Account. If the dispute is not resolved within thirty (30) days of initial notice, either party may proceed to arbitration or, where applicable, small claims court.

14.2 Binding Arbitration. Except as expressly provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration and not in court.

Exceptions. Notwithstanding the foregoing: you may bring claims in small claims court if the claims qualify under applicable law; either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of Intellectual Property Rights.

Arbitration Rules. Arbitration shall be conducted by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules and, if applicable, the Supplementary Procedures for Consumer-Related Disputes (collectively, the "AAA Rules"). The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. The arbitrator shall apply the substantive law of the State of Utah, without regard to conflict-of-laws principles.

Arbitration Process. The arbitration shall be conducted by a single, neutral arbitrator. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator may award any relief that would be available in court under applicable law, including attorneys' fees and costs where authorized.

Costs. Each party shall bear its own arbitration fees and costs; provided, however, that if you are an individual consumer (and not acting on behalf of a business or legal entity) and your claims total less than ten thousand dollars ($10,000), the Company will pay the AAA filing, administration, and arbitrator fees to the extent required by applicable law or the rules of the arbitration provider, unless the arbitrator determines that your claims are frivolous or brought in bad faith.

Location. If you are a consumer, arbitration shall take place in the county in which you reside. If you are a business or acting on behalf of an organization, arbitration shall take place in the State of Utah.

14.3 Class Action Waiver. YOU AND THE COMPANY AGREE THAT ANY CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR MULTI-PARTY ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate claims or preside over any form of class, collective, representative, or multi-party proceeding. If this class action waiver is found to be unenforceable, then the entirety of the arbitration provision in Section 14.2 shall be null and void.

14.4 Opt-Out of Arbitration. You have the right to opt out of the arbitration and class action waiver provisions. To opt out, you must notify us in writing within thirty (30) days of first accepting these Terms. Your opt-out notice must include your full name, the email address associated with your Account, and a clear statement that you wish to opt out of arbitration. Opt-out notices must be sent to:

DocStreamAI (AI Buddies, LLC) Email: admin@docstreamai.com

If you opt out, you will not be bound by the arbitration provision, but all other provisions of these Terms will remain in full force and effect.

14.5 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of laws principles.

14.6 Venue. If arbitration is not required or permitted, any legal action arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located within the State of Utah, and you hereby consent to the personal jurisdiction and venue of such courts.

15. Copyright Infringement

15.1 Copyright Infringement Notification. We respect the intellectual property rights of others and expect users of the Service to do the same. In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable laws, we will respond to notices of alleged copyright infringement that comply with applicable legal requirements.

If you believe that your copyrighted work has been copied, used, or made available through the Service in a way that constitutes copyright infringement, please submit a written notification that includes the following information:

(a) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
(b) A description of the copyrighted work that you claim has been infringed.

16. Privacy & Data Protection

16.1 Privacy Policy. Our Privacy Policy explains how we collect, use, store, and share your personal information. By accessing or using the Service, you acknowledge that you have read and understood the Privacy Policy and agree to its terms.

16.2 Data Security. We implement reasonable security measures to protect your data, but we cannot guarantee absolute security. To the fullest extent permitted by law, we disclaim any liability for unauthorized access, loss, or misuse of data. See Section 11 (Disclaimer of Warranties) for additional details.

16.3 International Data Processing. The Company is based in the United States. If you are located outside the United States, you understand and agree that your information may be transferred to, processed, and stored in the United States or other jurisdictions where the Company or its service providers operate, and that such jurisdictions may have data protection laws that differ from those in your country.

If you are located in the European Economic Area ("EEA"), the United Kingdom, or Switzerland, or if you process personal data of individuals in those regions through the Service, we will process such data in accordance with applicable data protection laws. Where required, a Data Processing Agreement ("DPA") may apply and will be made available upon request.

17. Changes to Terms

17.1 Modifications. We reserve the right to modify or update these Terms at any time, in our sole discretion. If we make material changes to these Terms, we will provide reasonable notice by one or more of the following methods:

Posting the updated Terms on the Service with a revised "Last Updated" date
Sending an email notification to the email address associated with your Account
Displaying a prominent notice within the Service

We are not responsible for your failure to review the updated Terms.

17.2 Effective Date. Material changes to these Terms will become effective thirty (30) days after we provide notice. Non-material changes, such as clarifications or formatting updates, will take effect immediately upon posting.

17.3 Continued Use. Your continued access to or use of the Service after the effective date of any updated Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must discontinue use of the Service and cancel your Account.

18. General Provisions

18.1 Entire Agreement. These Terms, together with our Privacy Policy and any other policies or agreements expressly incorporated by reference, constitute the entire agreement between you and the Company regarding the Service and supersede all prior or contemporaneous agreements, understandings, representations, and communications, whether written or oral.

18.2 Assignment. You may not assign or transfer these Terms or your Account, in whole or in part, without our prior written consent. We may assign these Terms without restriction or notice, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

18.3 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.

18.4 Waiver. No waiver of any provision of these Terms shall be effective unless in writing and signed by the Company. Any waiver of a breach or default shall not constitute a waiver of any subsequent breach or default.

18.5 Force Majeure. We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, power failures, or interruptions in internet or telecommunications services.

18.6 Export Compliance. You agree to comply with all applicable export control and sanctions laws and regulations, including the U.S. Export Administration Regulations ("EAR") and the International Traffic in Arms Regulations ("ITAR"). You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to U.S. trade sanctions or embargoes, and that you are not listed on any U.S. government restricted party list.

18.7 Government Users. If you are a U.S. government entity or are using the Service on behalf of one, the Service constitutes a "commercial item" as defined in 48 C.F.R. § 2.101 and is provided with only those rights granted to all other users under these Terms.

18.8 Relationship of the Parties. Nothing in these Terms creates or is intended to create any partnership, joint venture, agency, employment, or fiduciary relationship between you and the Company.

18.9 Third-Party Beneficiaries. These Terms are intended solely for the benefit of you and the Company and do not confer any rights or remedies upon any third party.

18.10 Notices. Notices to you may be sent electronically to the email address associated with your Account. Notices to us must be sent to admin@docstreamai.com. Notices will be deemed received upon transmission for email notices, or upon receipt for notices sent by mail.

18.11 Language. These Terms are written in English. Any translations are provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall control.

18.12 California Residents. If you are a California resident, you waive California Civil Code Section 1542, which states: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You acknowledge that you have read and understand this provision and expressly waive any rights under Section 1542.

19. Contact Us

If you have any questions about these Terms or the Service, you may contact us at:

AI Buddies L.L.C 6417 Highland Drive Park City, Utah 84098 United States

Email: admin@docstreamai.com